Real-time DTI App Support Functional Team Analytics
Loading...
Last Updated: -
đ¨ Alerts & Recommendations
đ Priority Distribution
i
Shows the distribution of tickets by their SLA priority levels (3 Days, 5 Days, etc.). Helps identify workload urgency and resource allocation needs.
đ Daily Trend
i
Shows ticket submission volume over the last 7 days. Helps identify busy periods and plan resource allocation accordingly.
đ Ticket Count Trend (Hourly)
i
Shows how the total number of tickets changes over time across all CSV downloads. Helps track workload patterns and system performance. Data collected every hour at :59 minutes.
đ Weekly Pattern
i
Shows which days of the week are busiest for ticket submissions. Helps with staffing and resource planning for different weekdays.
đ Top Categories
i
Shows the most common types of issues based on automatic keyword analysis. Helps identify recurring problems and knowledge base improvement areas.
â Resolution Trend
i
Shows how many tickets were resolved between each CSV download by comparing ticket IDs. Tracks team productivity and resolution efficiency.